Shipping policy

Shipping Policy

Last updated: August 7, 2026

Four Seats currently ships to eligible addresses in the United States. Orders are fulfilled from our fulfillment center in China using tracked international delivery services.

ORDER PROCESSING

Ready-to-ship orders are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays.

Custom, personalized, and made-to-order products generally require approximately 20–30 business days for production and preparation unless a different timeline is stated on the product page, approved proof, quotation, or order confirmation.

Delivery estimates begin after dispatch and do not include processing or production time.

If we cannot dispatch an order within the stated processing period, we will contact you with a revised estimated date. You may accept the revised timeline or cancel the affected order for a full refund before dispatch.

UNITED STATES SHIPPING OPTIONS

Standard Air Delivery

• Shipping fee: USD $0
• Tracked delivery
• Estimated arrival: 10–15 business days after dispatch

Express Delivery

• Shipping fee: USD $85 when available at checkout
• Estimated arrival: 5–8 business days after dispatch
• Express delivery does not shorten the applicable processing or production period

The delivery methods available for a specific product and address will be shown at checkout.

SAMPLE TILE PACK

The Four Seats Sample Tile Pack is priced at USD $5 and includes free tracked U.S. shipping.

COMPLETE SAMPLE SET

The Four Seats Complete Sample Set is available by direct invitation only. It is supplied unboxed as a non-retail sample unit and is not for resale. The sample set itself is complimentary (USD $0). A flat USD $35 tracked shipping charge applies to an eligible U.S. delivery address. Limit one Complete Sample Set per order, customer, business, and shipping address. Duplicate or ineligible requests may be cancelled. Outside the United States, please contact Four Seats on WhatsApp at +852 5495 3803 before ordering so shipping can be arranged separately. Unless otherwise stated on the product page, the Complete Sample Set follows the Standard Air Delivery estimate of 10–15 business days after dispatch.

Unless otherwise stated on the product page or at checkout, the Sample Tile Pack follows the Standard Air Delivery estimate of 10–15 business days after dispatch.

FULFILLMENT ORIGIN AND DDP DELIVERY

Four Seats orders are dispatched from our fulfillment center in China.

Eligible U.S. orders are shipped on a Delivered Duty Paid (DDP) basis. Four Seats pays the applicable U.S. import duties, customs-clearance charges, and brokerage fees required for delivery. Customers will not be asked to pay additional import duties when the order is delivered.

Any applicable sales tax displayed and collected at checkout is separate from import duties.

TRACKING

After an order has been dispatched, we will send the tracking number to the email address provided at checkout.

Customers will receive access to English-language tracking information and delivery updates. A newly issued tracking number may require some time to appear in the carrier’s system.

DELIVERY ESTIMATES AND DELAYS

Delivery times are estimates and are not guaranteed arrival dates. Carrier operations, customs processing, severe weather, public holidays, peak-season volume, and other circumstances outside our reasonable control may occasionally cause delays.

If we become aware of a material delay, we will contact you using the information provided at checkout and share the latest available update.

A delivery delay does not remove Four Seats’ responsibility to investigate a shipment that is substantially overdue or appears to be lost.

DELIVERY ADDRESS

Please confirm your name, street address, apartment or unit number, city, state, ZIP code, email address, and telephone number before completing your order.

Contact us immediately if you notice an address error after ordering. We will try to correct it, but an address change cannot be guaranteed after fulfillment or transit has begun.

If an order must be resent because the customer supplied an incomplete or incorrect address, the customer may be responsible for the actual reshipping cost. No additional cost will be charged when the address or delivery problem was caused by Four Seats or the carrier.

LOST SHIPMENTS

If tracking has stopped updating for an unusual period or the order has not arrived within a reasonable time after the estimated delivery window, please contact us at hello@playfourseats.com.

We will investigate the shipment with the carrier. If the shipment is confirmed lost, or we reasonably determine that it has been lost in transit, Four Seats will provide a replacement or an appropriate refund at no additional cost.

DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

If an order arrives damaged, contains an incorrect product, or is missing any item, component, or tile, please contact us within 7 calendar days after delivery.

Include your order number and clear photographs of the affected product, its contents, the shipping carton, and the shipping label.

Once the issue is confirmed, Four Seats will cover the direct costs necessary to provide the correct or missing items, send a replacement, arrange any required return, or issue an appropriate refund. Customers will not be charged additional product or shipping costs to correct a confirmed Four Seats fulfillment error or transit issue.

RETURNS

Return eligibility and return-shipping arrangements are governed by our Refund Policy.

CONTACT US

For shipping assistance, email hello@playfourseats.com and include your order number.