Refund policy

Returns & Refunds Policy

Last updated: August 7, 2026

We want every Four Seats order to arrive ready for the table. This policy explains returns, cancellations, refunds, custom orders, and what happens if an order arrives damaged, defective, incorrect, or incomplete.

30-DAY RETURN WINDOW

You may request a return for an eligible regular product or Sample Tile Pack within 30 calendar days after the carrier confirms delivery.

To qualify for an ordinary change-of-mind return, the product must:

• Be unused and not used for gameplay or otherwise placed into service;
• Be complete and undamaged after delivery;
• Include all tiles, components, accessories, and original packaging; and
• Be accompanied by the order number or other proof of purchase.

You may open the package and remove protective wrapping solely to inspect the product and count its contents. Opening the package for reasonable inspection will not make an otherwise eligible product non-returnable.

Please retain and return the original packaging and any removed protective materials where reasonably possible.

Four Seats does not charge a restocking fee.

HOW TO REQUEST A RETURN

Before sending anything back, email hello@playfourseats.com with:

• Your order number;
• The product you wish to return;
• The reason for the return; and
• Photographs where relevant.

If the return is approved, we will provide return instructions and the correct return address.

Do not return an order to the address printed on the original shipping parcel unless we specifically instruct you to do so. That address may belong to a carrier or fulfillment facility that cannot receive returns.

Returns sent without authorization or to the wrong address may be delayed or refused. Please package the product securely and retain the return tracking information.

CHANGE-OF-MIND RETURNS

For an eligible return based on preference, color choice, design choice, or another ordinary change of mind:

• The customer is responsible only for return shipping;
• No restocking, handling, or administrative fee applies;
• Free Standard Air Delivery will not be deducted from the refund;
• The Sample Tile Pack’s free tracked U.S. shipping will not be deducted from the refund; and
• Paid Express shipping is non-refundable after the order has been dispatched.

If Four Seats provides a prepaid return label for convenience, the actual label cost may be deducted only after that cost has been disclosed to and accepted by the customer.

The refundable merchandise amount is the amount actually paid for the eligible returned product, including any applicable refundable tax.

SAMPLE TILE PACK

The Four Seats Sample Tile Pack  follows the same 30-day return conditions as other products.

The package may be opened solely to inspect and count the four sample tiles, provided the tiles remain unused, complete, and undamaged and are returned with their original packaging.

For an approved change-of-mind return, the customer is responsible for return shipping. No outbound shipping amount will be deducted because the original tracked U.S. shipping was free. No restocking fee applies.

COMPLETE SAMPLE SET

The Complete Sample Set is a complimentary, invitation-only, unboxed non-retail sample unit and is not for resale. It is not eligible for an ordinary change-of-mind return, and there is no merchandise purchase amount to refund. A cancellation requested and confirmed before dispatch will receive a refund of the USD $35 shipping charge. After dispatch, that outbound shipping charge is non-refundable for change of mind, refusal, or an unclaimed package. This does not limit Four Seats’ commitments for a confirmed lost, damaged, defective, incorrect, or incomplete shipment. In those cases, Four Seats will cover the direct costs necessary to provide an appropriate replacement, correction, return, or refund at no additional cost.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order promptly after delivery.

Damage, manufacturing defects, an incorrect product, or missing tiles or components should be reported within 7 calendar days after delivery by emailing hello@playfourseats.com.

Please include:

• Your order number;
• A description of the problem; and
• Clear photographs of the affected product, its contents, the shipping carton, and the shipping label.

If the issue is confirmed, Four Seats will cover the direct costs necessary to make it right. Depending on the situation, we will provide the correct or missing item, send a replacement, arrange and pay for any required return, or issue an appropriate refund.

The customer will not be charged replacement shipping, return shipping, restocking fees, customs charges, or other direct resolution costs for a confirmed Four Seats error, manufacturing defect, transit damage, incorrect shipment, or incomplete order.

If a full refund is issued for an affected order, any outbound shipping amount paid for that order will also be refunded.

Please retain the affected product and its packaging until we confirm whether a return or carrier inspection is required.

Reporting the issue within 7 days helps us document transit claims promptly and does not limit any longer rights that cannot legally be waived.

CREATOR LAB AND OTHER CUSTOM PRODUCTS

Creator Lab and other personalized or made-to-order products are produced according to the customer’s approved specifications.

Once the customer provides written approval of the final production proof, production may begin and the order becomes final. After written proof approval, the order cannot be cancelled, changed, returned, or refunded because of a change of mind, preference change, or an error contained in the customer-approved design.

This final-sale restriction does not apply when:

• Four Seats produces the product differently from the approved written proof or specifications;
• The material, construction, or finish materially differs from the approved written specifications;
• The product has a manufacturing defect;
• The product is damaged in transit; or
• The order is incorrect or incomplete.

Please report any such issue within 7 calendar days after delivery with the order number and clear photographs.

For a confirmed Creator Lab production error, defect, transit damage, material mismatch, incorrect shipment, or missing component, Four Seats will cover the direct costs necessary for correction, replacement, return, or refund.

CANCELLATIONS AND ORDER CHANGES

For ready-made products and Sample Tile Packs, you may request cancellation for a full refund before the order has been dispatched. Please contact us as soon as possible.

A cancellation or change is not confirmed until Four Seats confirms it in writing.

Once an order has been accepted by the carrier, it cannot be cancelled. If eligible, it may be returned after delivery under the change-of-mind terms above.

Creator Lab and other custom orders cannot be cancelled or changed after written approval of the final production proof.

If Four Seats is unable to fulfill an order and cancels it, we will refund all amounts paid for the cancelled order, including any paid shipping charge.

EXCHANGES

We do not currently offer direct change-of-mind exchanges.

For a different regular product, Table Style, or Back Color, please request an eligible return and place a new order.

If a replacement is required because of confirmed damage, a defect, an incorrect shipment, an incomplete order, or another Four Seats error, Four Seats will cover the required return and replacement costs.

REFUSED OR UNCLAIMED PACKAGES

A package refused or left unclaimed for an ordinary change-of-mind reason will be treated as a return only after it has been delivered back to the authorized return location.

The customer may be responsible for the actual return-to-sender charge as the return-shipping cost. No restocking fee or deduction for the original free Standard Air Delivery will apply.

If a package cannot be returned and is abandoned or destroyed by the carrier, a refund may not be possible.

SALE AND PROMOTIONAL ITEMS

Sale and promotional products follow the standard return conditions unless they were clearly identified as Final Sale before purchase.

A displayed discount or compare-at price alone does not make a product Final Sale.

Verified damage, defects, incorrect shipments, and missing components remain covered even when an item was sold on promotion.

Refunds are based on the amount actually paid after discounts.

REFUND PROCESSING

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund. Promotional and discounted products are refunded based on the amount actually paid.

If more than 15 business days have passed since we approved your refund, contact hello@playfourseats.com.

DDP — NO ADDITIONAL IMPORT CHARGES AT DELIVERY

Eligible U.S. orders are shipped under our Delivered Duty Paid commitment.

Four Seats is responsible for the applicable U.S. import duties, customs-clearance charges, and brokerage fees associated with delivery. Customers should not be required to pay an additional import charge when an eligible U.S. order arrives.

Sales tax displayed and collected during checkout is separate from import duties.

If a carrier or customs representative unexpectedly requests an import payment, contact hello@playfourseats.com before paying whenever possible.

If immediate payment is necessary to prevent loss or return of the parcel, retain the receipt and contact us. Four Seats will resolve or reimburse a confirmed import charge covered by our DDP commitment.

YOUR LEGAL RIGHTS

Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot legally be waived.

Where applicable consumer law provides greater protection, that law will apply.

CONTACT US

For all return and refund questions, email hello@playfourseats.com and include your order number.